SERVICES
At InstaHR, we put a focus on exploring ways to reduce expenses rather than concentrating only on increasing profit margins in order to reach a larger profit overall. We can help you achieve your company’s financial goals while maintaining a steady increase on productivity.
BPO
BPO refers to the process of subcontracting certain tasks of your operation to third-party organizations. Many companies, ranging from small start-ups to large multinational organizations opt for BPO to aid in managing the task load and to take advantage of the new and innovative services that are available. BPO can be divided into two main categories; front-office and back-office operations.
FRONT OFFICE
Basically, anything and everything involving communication with clients and third parties falls under this category. Not only do these functions directly impact your revenue generation, they are also what will determine your reputation in the industry you are in. Front office operations are what you use to directly serve your clients and build your image and that’s why it’s so important to ensure their quality. Front Office roles require excellent communication skills, product knowledge and keen sense of what the customer seeks.
Front-office operations focus on external tasks often involving customer relations such as:
Offer quick and easy online support to your clients, giving them an alternative when they don’t have the time to call in.
From client care over the phone to prompt email responses, ensure your clients know that you are always just a call or a click away when they need assistance.
Offer 24/7 Tech support to ensure all issues can be solved at all times so your clients never feel like they’ve been left hanging.
Explore untapped markets and give your product reach a greater range to boost your sales.
Appointments can be made by phone, SMS and email.
Whatever your needs may be, we can help! Contact us today to see what we can do for you.
BACK OFFICE
When we say Back Office, we’re talking about the non-customer facing activity. This often consists of administrative tasks and is essential to ensure that your business runs smoothly. Your Front Office relies on your Back Office processes and cannot function properly without them. These are operations that nearly every business needs but may not correspond to your company’s main focus therefore it can be liberating to have these tasks outsourced. For Back Office operation roles, you want to have strong management skills and strategic thinking.
Provide support to your accounting department with bookkeeping, data entry, receivables, payables, etc.
Interviewing, onboarding, training and more.
Research, monitoring and analysis
Inspection, process definition and management, monitoring, etc.
Document revision, research, drafting, proofreading and various legal assistance.
Whatever your needs may be, we can help! Contact us today to see what we can do for you.
Not sure what's right for your business? Request a free consultation.
Give your business a new level of quality.
Contact us now!