INSTAHR may collect personal information when you:

  • Contact INSTAHR customer service, by email, phone, or at one of our offices;
  • Visit our Website;
  • Participate in one of our events, contests, or respond to one of our surveys;
  • Fill out a form on the website.

INSTAHR may also collect personal information from public sources and third parties when allowed by law.

Online Personal Information Collection

  1. Information you fill out and provide to us

To place an online order, you will need to create a customer account or use your existing INSTAHR customer account. If you choose to create an INSTAHR customer account and purchase products online on the INSTAHR website, you will need to provide the following information and other specific information, allowing us to fulfill your order:

  • First and Last Name
  • First and Last Name of the person authorized to pick up your product (other than yourself)
  • Phone number(s) where we can reach you
  • Shipping and billing addresses
  • Email address
  • Payment information

When creating the INSTAHR customer account, you will also have the option to leave us additional information that will help us provide you with a better shopping experience with us:

  • Your gender
  • Your date of birth
  1. Information collected automatically through electronic means

When you visit the INSTAHR website, exchange emails with INSTAHR, or access INSTAHR online advertising, INSTAHR may collect certain information automatically, using technologies such as “cookies”, web server logs, and web beacons. This information may be used to provide a customized experience, for market research, data analysis, and system administration purposes. For example, INSTAHR may use this information to determine if you have visited our Website in the past, note your preferences and settings, confirm the authenticity of your access, and to comply with our legal obligations, policies, and procedures. INSTAHR may also collect data about your activities on our Websites and use this data to offer advertising tailored to your individual interests.

The INSTAHR website uses “Cookies”, also known as “web cookies” or other types of local data storage. “Cookies” or “web cookies” are mini-files transmitted to your computer or other internet-connected devices to identify your browser for storing information or preferences. INSTAHR uses volatile cookies (which do not stay on your computer after you close your browser) and persistent cookies (which remain on your computer until you delete them or until they expire). Your browser may have a feature to warn you when you receive certain types of cookies and to restrict or delete certain cookies. However, please note that if you delete certain cookies, you may not be able to take advantage of all the features and functionalities of the INSTAHR website.

INSTAHR may also use third parties for web analytics services on our website, such as those provided by Google Analytics, to help us analyze how users use our website. These third parties may collect various elements related to your visits on the INSTAHR website, including your IP address, and may disseminate cookies to assist in their analyses.


INSTAHR may use your personal information for several business purposes, such as:

  • Fulfill orders and requests for products, services, or information;
  • Process returns, exchanges, and layaway requests;
  • Detect and protect against fraud and errors;
  • Establish and manage accounts you have with us;
  • Track online orders and confirm the latters;
  • Deliver products;
  • Track your purchases and preferences and analyze them to better understand your needs and eligibility for products and services;
  • Market and advertise products and services;
  • Communicate about special events, promotions, and surveys;
  • Tailor our online content or in-store offers based on your interactions with us and your preferences;
  • Conduct research and analysis;
  • Operate, evaluate, and improve our business.


INSTAHR does not sell nor rent our customers’ personal information to third parties. However, in the normal course of our business activities, we may share some of your personal information within our group of companies and with third parties who act on our behalf or as permitted or required by law.

Service Providers

INSTAHR may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we retain the services of an external company, we use contractual means or other adequate means to ensure that your personal information is used in a manner that is consistent with this privacy policy.

For example, we may share personal information with third parties to perform services on our behalf, such as: fulfilling online orders, processing non-cash payments, sending commercial communications, conducting market research, verifying and validating information you have provided, delivering products, and providing customer support services.


We engage adequate protections and current security standards to safeguard your personal information against unauthorized access, disclosure, or misuse. For instance, electronic records are stored on secure servers with limited access; we utilize technological tools such as firewalls and passwords; and we ensure that our employees are trained on the seriousness of maintaining the security and confidentiality of personal information.

We retain your personal information as long as needed for legitimate business purposes and to comply with legal requirements. We have retention standards meeting these criteria. We destroy your information when it is no longer necessary.

SSL Technology

Our websites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transmission. SSL technology encrypts order data such as your name, address, and credit card number. We do not store any information regarding your credit card (card number and identification number) when you conduct a transaction on INSTAHR. The information is automatically encrypted according to the highest security standards and transmitted to Stripe, which verifies and processes the transaction in the same manner as when you pay in-store.


The website hosted at (including its content, headers, graphics, icons, writing and presentation, arrangement, coordination, image enhancement, and all other information contained in the text, graphics, audio and video bands, images, icons, software, designs, applications, data, and any other element available on or through the website) is the property of INSTAHR online and is protected by Canadian and international copyright and trademark laws, as well as other laws. Your use of the website does not grant you any ownership or other rights regarding the website or its content. The website is available for legal and personal use only. You are authorized to use the website only in the manner expressly described in these terms of use and subject to any applicable law. Any other purpose or manner of using the website is strictly prohibited.

You may print pages from the website provided that you do not modify these pages and do not delete or alter any identification, mark, notice, or disclaimer, whether visible or not. It is forbidden to copy, imitate, reproduce, republish, download, display, transmit, modify, index, catalog, mirror, or distribute the website, in whole or in part, in any way, without the express written consent of INSTAHR Inc. It is prohibited to use any software involved in the operation or provision of the website except when using the website in accordance with these terms of use.

By using our website and providing the requested information (shipping address, phone number, and email address), you agree that we may store and use this information. If our privacy policy changes, we will post all changes on these pages to keep you informed.

How to Contact Us InstaHR acts as the controller of the personal information you have transmitted to us. If you have any doubts or questions regarding the management of this information, please contact our Privacy Officer:

[email protected]